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Returns Policy

Returning Plain Garments

We only accept returns for plain garments if they arrive faulty. We cannot accept returns for any garments that are ordered in the wrong size. Please take extra care to check the sizing guides on each of the product pages. Unfortunately, as we have to order directly from the brands once you place your order, we cannot return garments due to sizing errors. We personally are charged a restocking fee by our suppliers for returning garments which is why we cannot return your garments if you pick the wrong size. Please be careful when selecting your size, all brands are sized differently so please check spec sheets or contact us if you are unsure.

If you have received a faulty garment then please post this back to our address below:

Brand it right Ltd, Unit 7, Hillside Industrial Estate, London Road, Horndean, PO8 0BL

Please state your order number clearly and return the garments in their original packaging. Once we have checked over the garments, a refund will be issued for your postage and the garments so please also provide proof of postage costs.

Returning Personalised Items

We will not accept returns on goods that have been personalised unless Branditright Ltd has made the error or the garments are wrong or faulty. When ordering, please check all details carefully to avoid any disappointment. This includes the sizing guide that is available on each product page, garment information and the proof you are sent for approval.

If you believe the error is ours and it was not on the proof that you approved, then please call us on 02392 595124 to discuss. Alternatively, you can email us at sales@branditright.co.uk quoting your order number.

Please see our Terms and Conditions page for further information.

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