No Minimum Order
Bulk Discounts
Free Delivery over £150
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Frequently Asked Questions

In the confusing world of personalised clothing, it's no surprise that you may have questions. Please find the most popular questions below. If you can’t find the answer you are looking for then please get in touch with us.

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Do you have a size guide I can refer to?

We do not have a size guide for one size fits all as sizing differs between brands just as it would between retail clothing shops. Each product page will have the relevant information in the sizing tab that is tailored to that garment. For a guide on how to measure yourself, please find the guide here.

Do you provide samples?

This may be a feature in the future but due to costs we are currently unable to provide samples for our customers. If ordering a large amount of clothing we recommend a smaller order first to check you are happy with the quality, sizing and personalisation.

Can I order blank clothing?

Yes, we can supply your clothing plain stock with no personalisation. Just add to cart once you have picked a quantity and colour. Do not tick the personalisation box.

I need help with my artwork, can you help?

We have put together a handy Artwork Guidelines page to explain most of the issues that can occur regarding artwork. If you still have further questions then of course, please get in touch and we will see what we can do for you.

What personalisation method should I use? Print or Embroidery?

The method you should use depends on many factors such as the purpose the clothing is being used for. Is it for work and has to be washed several times or do you require something budget friendly for a one-off promotion? Find out more about each method on our Personalised Clothing Methods page and simply send us an email and we can help advise. When you personalise your garments you will find that some decoration methods are disabled and are not available for that product.

Will I get to see what my order will look like before it’s delivered?

Yes, we will always send an artwork proof for approval to the email address provided during checkout before your clothing can go into production to be personalised. If ordering embroidered garments, we send a sew out of how your design looks in thread for approval.

How long will my order take?

We typically work on a 10 working day turnaround from the date of approved artwork. This may be slightly longer if we are experiencing high volumes of orders (up to 21 working days). We appreciate your patience as each and every item is personalised and can take time to get it looking its best for you.

If ordering plain clothing with no decoration then delivery usually takes up to 3 working days to arrive.

How can I pay for my order?

We accept most major credit and debit cards. We also accept Paypal payments and BACS payments. Please note, if paying by Bank transfer, please use your order id as the reference to ensure there are no delays with your order. If you have a credit account with us already then you may select this option instead. Please supply a PO number if this is the case.

What is your returns policy?

All information related to returns can be found on our Returns page.

Please note: We do not accept returns for garments that are bought in the wrong size. Please check the sizing guide on each product before ordering.

How much is the delivery charge?

Delivery costs a flat rate of £7.99 with free delivery being offered to any order over £150 ex vat. We currently use Royal Mail and DPD depending on the size of your order. We charge £4.99 for any orders with 1 or 2 items.

What is the set up charge for?

To be able to work with the artwork you provide us, we have to re-trace it in one of several professional design programs. Which program we use depends on the decoration process you have chosen. This is a lengthy process and therefore there is a one off charge for this.

Once we have done this once for your artwork position, then there is no need to do it again, hence why it’s a one-off charge. Please be aware that for embroidery, If reordering and wanting a new position that there is a new set-up charge to retrace your logo larger in stitches if for a back for example.

Can you personalise clothing I provide?

Sometimes we can print or embroider onto clothing you supply yourself if you can’t source something similar from our shop. However, we always need to see the garment first before we can confirm if this can be personalised.

Any garment that is supplied by the customer cannot be replaced in the event of any error.

Do you have a minimum order?

No, there is no minimum order. It is advantageous to order in bulk as we offer discounts so if you have potentially more garments to order in the near future then it may be worth ordering them all together.

What is an Embroidery Sew-out?

If you have placed an order with us and your garments are being personalised with embroidery, then we supply a sew-out first. This is a physical stitched version of your logo. We send a photo across for you to check by email and require your approval before we sew your garments. If you are local then you are free to visit us to view your sample instead.

Still have more questions?

Get in touch with us and we will answer your questions as best as we can. We are more than happy to help.

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