Returns Policy

You may return items that have not been personalised with print or embroidery. The items must arrived with us within 14 days of receiving your order. If this is late then we will not accept your return. Your refund will be processed once items are received and checked by our team. Please allow up to 7 working days for the refund to be in your bank.

Returned items must be in their original condition, unworn, unwashed, and with all tags attached. Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

We would recommend using a tracked delivery so you can ensure it arrives with us safely. Please put your contact details and who you are with the parcel so we can process this quickly.

Please return your clothing to:
Branditright Ltd, Unit 7, Hillside Industrial Estate, London Road, Horndean, PO8 0BL

Personalised clothing items are eligible for return only if there is a manufacturing defect or an error on our part.

We cannot accept returns for items that have been customised with incorrect information provided by the customer. You will be provided with a proof by email to approve before your items are personalised. Please check this very carefully before approving this with us.

We do not accept returns for personalised items ordered in the wrong size. Please check our sizing guides carefully before proceeding or order blank items to be sure before going ahead with embroidery or print. If you are unsure, we advise ordering one item first to check sizing. Remember, the sizing differs between brands.

If you believe that the error is ours, please contact us using the form below within 14 days of receiving your items.

To begin the returns process, please contact us and we can let you know what the next steps are.